Last updated 14 August 2026
We want you to be happy with your candles. This page sets out your rights and how to return an order. It doesn’t affect your statutory rights.
Under the Consumer Contracts Regulations 2013, if you’re a consumer buying online you may cancel your order within 14 days of receiving it, for any reason. To cancel, email us at hello@theluminary.uk with your order number. You then have 14 days to send the items back.
Returned candles should be unused and in their original condition and packaging. We can’t accept a candle that has been burned. Once we receive the return (or proof you’ve sent it), we’ll refund you within 14 days, including the standard delivery cost, using the same payment method you used to order.
To confirm before launch: the return postal address and who pays return postage (usually the customer, unless the item is faulty). Set the address in lib/company.ts.
Under the Consumer Rights Act 2015, goods must be as described and of satisfactory quality. If your candle arrives damaged or faulty, contact us at hello@theluminary.uk within a few days of delivery, with a photo if you can. We’ll arrange a replacement or a full refund, including any postage you paid — you won’t be out of pocket for our mistake.
Email first so we know it’s coming, then send the candle, well wrapped, to our parcel address:
The Luminary Candle Company Unit 172336, Courier Point 13 Freeland Park Wareham Road Poole Dorset BH16 6FH
Please include the unit number — it’s how the depot matches the parcel to us. Letters go to our postal address on the label rather than the parcel point.
For anything to do with an order, email hello@theluminary.uk and we’ll come back to you as quickly as we can.