Last updated 24 September 2026
We want you to be happy with your candles. This page sets out your rights and how to return an order. It doesn’t affect your statutory rights.
Email us at hello@theluminary.uk with your order number within 14 days of your order arriving, and we’ll arrange a refund. You then have 14 days to get the candle back to us.
Candles need to come back unused, unburned and in their original packaging — once a wick has been lit we can’t accept it. Return postage is yours to cover unless the candle is faulty or we sent the wrong one, and we’d suggest a tracked service: we can only refund against a return that reaches us, or that you can show was sent. Once it’s with us you’ll have your refund within 14 days, including the standard delivery you paid, to the card you ordered with.
Under the Consumer Rights Act 2015, goods must be as described and of satisfactory quality. If your candle arrives damaged or faulty, contact us at hello@theluminary.uk within a few days of delivery, with a photo if you can. We’ll arrange a replacement or a full refund, including any postage you paid — you won’t be out of pocket for our mistake.
Email first so we know it’s coming, then send the candle, well wrapped, to our parcel address:
The Luminary Candle Company Unit 172336, Courier Point 13 Freeland Park Wareham Road Poole Dorset BH16 6FH
Please include the unit number — it’s how the depot matches the parcel to us. Letters go to our postal address on the label rather than the parcel point.
For anything to do with an order, email hello@theluminary.uk or call 01628 947107 and we’ll come back to you as quickly as we can.